After a particularly challenging year in 2024, I’ve made an important decision about the future of Built Best. Starting in January, I’ll be transitioning from project-based work to ongoing support agreements. This shift isn’t just a business decision – it’s a necessary change to ensure I can continue providing the high level of service my clients deserve.

Project-based work has been the backbone of my business since I started, but 2024 showed me its limitations. The feast-or-famine nature of project work created significant revenue fluctuations, making it difficult to plan and invest in the business. More challenging was the constant context switching – jumping between different projects, each with unique specifications and technical requirements. This mental overhead often left me feeling stretched thin and unable to give each project the deep attention it deserved.

Perhaps the most difficult aspect was the transient nature of project relationships. Every few months brought new points of contact, new systems to learn, and new dynamics to navigate. The time spent on onboarding and relationship building, while valuable, took away from actual technical implementation and strategic work.

The switch to ongoing support agreements isn’t just about making my work more sustainable – it’s about delivering better results for my clients. With longer-term relationships, I can:

• Develop a deeper understanding of your business goals and technical needs
• Provide more proactive support rather than reactive fixes
• Build upon previous work rather than starting fresh each time
• Maintain consistent communication with one point of contact
• Focus entirely on implementation rather than constant onboarding

This change will allow me to be more present, more focused, and more effective in supporting your e-commerce success. Instead of rushing to complete projects within tight timeframes, I can take a more measured, strategic approach to growing your business.

For those who have worked with me on projects, you know I’m committed to transparency and honest communication. This shift comes from that same place of authenticity – a recognition that to serve you better, I need to work differently.

I’m excited about this new chapter and the opportunity to build deeper, more impactful partnerships with my clients. Thank you for your continued trust and support.